Returns Policy

Please read the following carefully before making your purchase.

We pride ourselves on selling high-quality products but we understand that sometimes you may want to refund or exchange something you bought. If this is the case, we aim to make things as easy and painless as possible so please read and understand the refunds and returns policy to make things simpler for both you and us.

Returns

We offer a free 14-day return or exchange for our customers. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The items must be unused, undamaged, in a saleable condition, with their original packaging and components. The original sales invoice must be presented.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Other non-returnable items include special orders, made-to-measure items, items that were manufactured to meet your requirements including lighting products.

The buyer is also responsible for the carriage/shipping fees they may incur during the returns procedure. If you have any questions about the returns of goods you have purchased or are looking to purchase, contact us by email at returns@bbew.co.uk.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@bbew.co.uk.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@bbew.co.uk and send your item to: 2-14 Ribblesdale Road, Birmingham, B30 2YP, United Kingdom.

Shipping
To return your product, you should mail your product to: 2-14 Ribblesdale Road, Birmingham, B30 2YP, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.